Last updated: September 19, 2026
JingXi Enamelware primarily supplies enamelware and kitchenware to wholesalers, distributors, importers, retailers, online sellers, and other business buyers.
Because our products are supplied through samples, mixed wholesale orders, bulk orders, OEM orders, and international shipments, returns and refunds are handled differently from ordinary consumer retail purchases.
This policy explains how product claims, returns, replacements, and refunds are handled.
- General Policy
All orders are reviewed and confirmed according to the quotation, Proforma Invoice (PI), product specifications, quantities, packing requirements, customization requirements, and agreed shipping terms.
Buyers should carefully review all order details before confirming payment or production.
Returns or refunds are not automatically accepted simply because a buyer changes their mind, changes market plans, or no longer requires the goods.
Any claim must be reviewed and confirmed by JingXi Enamelware before a return, replacement, credit, or refund is arranged.
- Samples
Samples are provided for product evaluation, quality checking, market testing, or order confirmation.
Sample fees and international shipping costs are generally non-refundable once the samples have been shipped.
If a sample is received with a confirmed product defect, incorrect item, or other issue caused by us, please contact us with photos, videos, and relevant shipment information.
Depending on the situation, we may offer a replacement, credit toward a future order, partial refund, or another reasonable solution.
- Wholesale and Mixed Orders
For stock wholesale orders and mixed orders, buyers should confirm product codes, patterns, sizes, capacities, quantities, packing, and other specifications before shipment.
Once an order has been confirmed and shipped, returns are generally not accepted for:
- Change of mind
- Incorrect selection by the buyer
- Slow sales or market changes
- Excess inventory
- Buyer cancellation after shipment
- Minor acceptable variations that do not affect normal product use
If goods are materially different from the confirmed order, please contact us promptly so that the issue can be reviewed.
- OEM and Customized Orders
OEM, customized pattern, customized color, customized packaging, private label, and other made-to-order products are produced specifically for the buyer.
These products are generally non-returnable and non-refundable after production has started, except where there is a confirmed manufacturing defect or a material difference from the approved specification.
Buyers are responsible for reviewing and approving artwork, patterns, colors, packaging, product specifications, and other customization details before production.
- Product Variations
Enamelware products may have normal production variations resulting from firing, coating, printing, manual handling, or manufacturing processes.
Minor differences in color, pattern position, surface appearance, dimensions, or other non-functional characteristics may occur between production batches.
Such reasonable manufacturing variations are not normally considered defects.
- Damaged, Defective, or Incorrect Products
If you receive products that appear to be damaged, defective, or materially different from the confirmed order, please contact us as soon as reasonably possible after receiving and inspecting the shipment.
Please provide:
- Order or PI number
- Product code
- Quantity affected
- Photos of the products
- Photos of inner and outer packaging
- Videos where useful
- Shipping marks or carton labels
- A clear description of the issue
We may request additional evidence before confirming a claim.
Claims will be reviewed based on the product specifications, order confirmation, packing records, inspection information, shipping documents, and other available evidence.
- Shipping Damage
For international shipments, shipping damage may occur after the goods leave our facility.
Responsibility for transportation risk depends on the agreed shipping term, Incoterm, carrier arrangement, insurance coverage, and order agreement.
If cartons or products arrive visibly damaged, buyers should:
- Take photos before unpacking where possible
- Record the condition of the cartons
- Keep damaged packaging and products
- Notify the carrier or local delivery agent where appropriate
- Contact JingXi Enamelware promptly
Where cargo insurance applies, supporting documents may be required for an insurance claim.
- Inspection Before Shipment
For wholesale and bulk orders, inspection requirements should be agreed before shipment.
Depending on the order, inspection may include product quantity, appearance, packing, labeling, selected specifications, or other agreed requirements.
Buyers may also arrange third-party inspection at their own cost if agreed in advance.
Once goods are approved or shipped following the agreed inspection process, claims relating to issues that were reasonably identifiable during inspection may be subject to additional review.
- Return Authorization
Do not return goods without our prior written approval.
International returns can involve substantial freight, customs, duties, handling charges, and import/export procedures.
If a physical return is required, we will provide return instructions after the claim has been reviewed.
Unauthorized returns may not be accepted.
- Available Resolutions
If a claim is confirmed, the appropriate solution will depend on the nature and extent of the issue.
Possible solutions may include:
- Replacement products
- Replacement parts where applicable
- Credit toward a future order
- Partial refund
- Full refund for the affected goods
- Other mutually agreed commercial solutions
The solution will be based on the actual affected quantity and the circumstances of the claim.
- Shipping and Other Costs
Original shipping charges, customs duties, taxes, destination charges, and other third-party costs are generally non-refundable unless otherwise agreed.
If a return or replacement is required because of a confirmed error caused by us, responsibility for reasonable related costs will be determined according to the specific case and the agreed order terms.
- Refund Processing
Where a refund is approved, the refund method will normally follow the original payment method or another mutually agreed method.
Processing time may depend on the payment provider, bank, country, currency, and transaction method.
Bank charges, payment processing fees, or currency conversion differences may apply where relevant.
- Order-Specific Agreements
The terms stated in an accepted quotation, Proforma Invoice (PI), sales contract, purchase agreement, or other written order confirmation may contain order-specific terms.
If an order-specific written agreement differs from this general policy, the agreed order-specific terms will normally apply to that transaction.
- Contact Us
If you have questions about a product claim, return, replacement, or refund, please contact JingXi Enamelware and provide your order details and supporting evidence.
Website:
https://jingxico.com